AU Who Gives A Crap Knowledge Base
Common questions and support documentation
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✨ OH WOW - New packaging!
Why do you package your toilet paper the way you do?
Where can I buy your supermarket six packs?
Why is there plastic on your tissue box?
Why do you package your six packs the way you do?
Where is your stuff made?
Can I use your paper wrappers for composting?
What parts of your product / packaging can I recycle?
What’s in your tissues and paper towels?
How do you monitor working conditions and wages?
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How emissions intensive is the production and delivery of your product?
How do I know you've donated what you say you have?
What happens to the 50% you don't donate?
Who verifies your claims about environmental impact and sustainability?
What is a B Corp?
Donating toilet paper to the Asylum Seeker Resource Centre
How much have you donated in dollar value?
What sanitation projects do you fund? What kind of toilets are built?
How do I change the date of my next subscription order?
How do I cancel my subscription?
How do subscriptions work?
How do I add products to my subscription order?
Which subscription frequency is best for me?
How do I update the credit card for my subscription?
I’m moving, how can I change the delivery address for my subscription?
Why don’t you have Paypal?
Why can’t I log in?
Do I have to create an account to purchase?
Where’s my tax invoice?
Uh oh, I’ve forgotten my password
I have a gift card, how do I redeem it?
How do you keep my credit card details secure when I’m ordering online?
My order didn’t arrive! Now what?
How long does delivery take?
Can I track my order?
Where do you deliver to?
What’s the deal with free shipping?
What happens if I’m not home to receive my delivery?
Can I have my order delivered to a PO Box, Post Office or Parcel Locker?
Can I provide specific delivery instructions?
Can I request delivery at a certain date / time?
What’s your policy on refunds?
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Do you sell unbranded or unwrapped rolls?
Do you offer bulk discounts?
Can you deliver in bulk to my business / office?
Do you sell jumbo toilet rolls?
Do you have a phone number?
How do I send you love letters?
Gimme a job!
Do you have any promotional materials?
Do you have internship positions?