Common questions and support documentation

• ✨ OH WOW - New packaging!
• Why do you package your toilet paper the way you do?
• Where can I buy your supermarket six packs?
• Why is there plastic on your tissue box?
• Why do you package your six packs the way you do?
• Can I use your paper wrappers for composting?
• Where is your stuff made?
• What parts of your product / packaging can I recycle?
• What’s in your tissues and paper towels?
• How do you monitor working conditions and wages?

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• How emissions intensive is the production and delivery of your product?
• How do I know you've donated what you say you have?
• What happens to the 50% you don't donate?
• Who verifies your claims about environmental impact and sustainability?
• What is a B Corp?
• Donating toilet paper to the Asylum Seeker Resource Centre
• How much have you donated in dollar value?
• What sanitation projects do you fund? What kind of toilets are built?

• How do I change the date of my next subscription order?
• How do I cancel my subscription?
• How do subscriptions work?
• How do I add products to my subscription order?
• Which subscription frequency is best for me?
• How do I update the credit card for my subscription?
• I’m moving, how can I change the delivery address for my subscription?

• Why don’t you have Paypal?
• Why can’t I log in?
• Do I have to create an account to purchase?
• Uh oh, I’ve forgotten my password
• Where’s my tax invoice?
• How do you keep my credit card details secure when I’m ordering online?
• I have a gift card, how do I redeem it?

• My order didn’t arrive! Now what?
• How long does delivery take?
• Can I track my order?
• Where do you deliver to?
• What’s the deal with free shipping?
• What happens if I’m not home to receive my delivery?
• Can I have my order delivered to a PO Box, Post Office or Parcel Locker?
• Can I provide specific delivery instructions?
• Can I request delivery at a certain date / time?
• What’s your policy on refunds?

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• Do you sell unbranded or unwrapped rolls?
• Do you offer bulk discounts?
• Do you sell jumbo toilet rolls?
• Can you deliver in bulk to my business / office?

• Do you have a phone number?
• How do I send you love letters?
• Gimme a job!
• Do you have any promotional materials?
• Do you have internship positions?